Frequently Asked Questions

Can I change my order after I have placed it?

No, that is not possible. If you regret your purchase, you are welcome to return it. If you forgot to add an item to your shopping cart, you are also welcome to place a new order.

Can I cancel my order?

No, your order cannot be cancelled, but you are welcome to return it.

How long does delivery take and what are the delivery costs?

2-3 working days for standard delivery.Home delivery: Fr. 6.90Orders over Fr. 50.- are free

How can I track my order?

Once you have placed an order, you will receive an email with an order number. Once your order has been dispatched, you will receive another email with a tracking number that you can use to track your package.

I didn't receive a tracking number. What should I do?

First, check the spam folder in your inbox. If you have not received the email, please contact our customer service at support@saunday.com.

My items are damaged. What should I do?

If one or more items are damaged or appear faulty upon delivery, please contact our customer service at support@saunday.com

How can I pay?

You have the following payment options: Visa, Mastercard, American Express, Maestro, Apple Pay, Twint

Can I pay with Twint?

You have the option to pay with Twint.

I would like to work with you. Who can I contact?

If you want to become an influencer for Saunday, we would love to hear from you. Send your press kit to influencer@saunday.com and we will get in touch.